Refund Policy

Order Confirmation

By placing an order on our website, you confirm that you have read, understood, and agreed to our Return & Refund Policy.

By completing your purchase, you acknowledge that:

  • You have reviewed and accepted our return conditions and timelines
  • You agree to follow the return process outlined below
  • In case of a dispute or chargeback, this policy and all related records will be used as supporting evidence

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed
  • Items must be in original condition and packaging
  • Only normal inspection of the product is allowed

Returns that do not meet these conditions may be refused.

Return Process

To initiate a return, please contact us at:
info@shopvelourastudios.com

Include the following information:

  • Order number
  • Reason for return
  • Full name and shipping address
  • Photos (if the item is damaged or incorrect)

Once your request is reviewed, you will receive return instructions.

Please note:

  • Do not send items back without approval
  • Unauthorized returns may not be accepted
  • We recommend using a tracked shipping method

Return Shipping

  • Return shipping costs are the responsibility of the customer
  • Shipping fees are non-refundable

Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos or video

After review:

  • A replacement may be offered
  • In some cases, a return may not be required

Refunds

  • Refunds are processed within 7 business days after receiving and inspecting the returned item
  • Refunds will be issued to the original payment method

Lost or Unclaimed Packages

If your package is lost in transit:

  • Contact us with your order details
  • We will assist in resolving the issue with the courier

If a package is:

  • Refused
  • Unclaimed
  • Returned due to incorrect address

A $35 CAD fee may be deducted to cover handling and shipping costs.

Cancellations

Orders can be cancelled before they are shipped.

Once shipped:

  • Orders cannot be cancelled
  • You may request a return after delivery

To cancel an order, contact:

 info@shopvelourastudios.com

Chargebacks

If you experience any issues, please contact us first.

We are committed to resolving all cases fairly and quickly.

In case of a dispute, we may provide:

  • Order confirmation
  • Tracking information
  • Communication records

Important Notes

  • Returns are not free
  • We are not responsible for delays caused by shipping carriers or customs
  • Hygiene-sensitive items must be returned unused and in original condition

Contact

For any questions, please contact us:

info@shopvelourastudios.com